SHIPPING & DELIVERY
DUTIES & TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
TRACKING MY ORDER
If you selected a traceable shipping option, please follow these steps to trace your package:
prOCESSING TIME
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders. When selecting our free 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
shipping
NEPTUNO OFFERS WORLDWIDE SHIPPING BY PARTNERING WITH THE LOCAL POST IN YOUR COUNTRY TO COMPLETE DELIVERIES
Option
Estimated transit time
Orders <
USD$100
Orders >
USD$100
Orders
USD$300+
STANDARD
15 - 20 Business Days
$10.00
FREE
FREE
PRIORITY
10 - 14 Business Days
$18.00
$8.00
FREE
EXPRESS
8 - 12 Business Days
$20.00
$20.00
FREE
Tracking: Both Priority and Express options include tracking. Please, look for the tracking link in yourconfirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.
Duties: Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
NEPTUNO
Neptuno.com is a web-based fashion outlet that has been helping the trend-conscious look fabulous for 10 years